Privacy Policy

Privacy Policy for PCBS.co.za

Effective date: 25 July 2025

PCBS.co.za (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website https://pcbs.co.za/ (the “Website”) or use our services. By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

This Privacy Policy complies with the South African Protection of Personal Information Act (POPIA), Act No. 4 of 2013, and other applicable laws.

  1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Information You Provide

  • Contact Information: Name, email address, phone number, postal address and billing address when you apply for a product or contact us.
  • Communication Data: Information you provide when contacting us via forms, email or customer support.

1.2 Information Collected Automatically

  • Usage Data: Information about your interaction with the Website, such as IP address, browser type, device information, pages visited and time spent on the Website.
  • Cookies and Tracking Technologies: We use cookies, web beacons and similar technologies to enhance your experience, analyse usage, and deliver personalised content. You can manage cookie preferences through your browser settings.

1.3 Information from Third Parties

We may receive information from third parties, such as analytics providers or payment processors, to improve our services.

  1. How We Use Your Information

We use your personal information for the following purposes:

  • To help us ascertain your eligibility for various products.
  • To communicate with you about your customer support inquiries.
  • To improve our Website, products and services through analytics and user feedback.
  • To send promotional emails, newsletters or marketing communications (with your consent, where required).
  • To comply with legal obligations, such as tax or consumer protection laws.
  • To prevent fraud, ensure security and protect the rights of PCBS.co.za and its users.
  1. Legal Basis for Processing

Under POPIA, we process your personal information based on:

  • Consent: Where you have provided explicit consent, such as for marketing communications.
  • Contractual Necessity: To fulfil a contract, such as processing your application.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: For purposes such as improving our services, ensuring security or preventing fraud, provided these interests do not override your rights.
  1. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third parties who assist with payment processing, shipping, website hosting or analytics (eg, Google Analytics). These providers are contractually obligated to protect your data.
  • Legal Authorities: When required by law, such as in response to a court order or to comply with POPIA.
  • Business Transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

  1. Data Storage and Security

We store your personal information on secure servers and implement appropriate technical and organisational measures to protect it from unauthorised access, loss or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Your personal information is stored for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

  1. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Objection: Object to the processing of your information for certain purposes, such as direct marketing.
  • Data Portability: Request a copy of your personal information in a structured, commonly used format.
  • Withdraw Consent: Withdraw consent for processing where consent was the legal basis.

To exercise these rights, please contact us at info@pcbs.co.za. We will respond within a reasonable time, as required by POPIA.

  1. International Data Transfers

If you are accessing the Website from outside South Africa, your data may be transferred to and processed in South Africa or other countries where our service providers operate. We ensure that such transfers comply with POPIA and other applicable data protection laws.

  1. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing personal information.

  1. Cookies

We use cookies to enhance your experience, analyse traffic and deliver personalised content. You can disable cookies through your browser settings, but this may affect the functionality of the Website.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Effective date.” We encourage you to review this policy periodically.

  1. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:

PCBS.co.za
Email: info@pcbs.co.za
Address: 30 Rhodes Avenue, Parktown, 2193, Johannesburg
Phone: 011 482 2592

Information Officer: Lukas Marquart

 

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